Privacy Policy - Your Data Protection Rights

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by tali47 through our website (https://tali47.cam), mobile applications, customer support channels, and any other services we provide. This policy should be read in conjunction with our Terms and Conditions and Responsible Gaming policy, which govern your use of tali47 services.

tali47 is the data controller responsible for your personal information. We have appointed a Data Protection Officer (DPO) who oversees our data protection strategy and ensures compliance with applicable privacy laws. If you have questions about how we handle your data, you may contact our DPO using the contact information provided at the end of this document.

This Privacy Policy covers Indonesian residents using tali47 services, as well as international users where applicable. If you are located in the European Union, European Economic Area, or other jurisdictions with specific data protection requirements, additional rights and protections may apply to you under local law.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with tali47, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, nationality, and gender
• Contact Information: Email address, phone number, and residential address
• Account Credentials: Username, password (stored in encrypted format), and security questions
• Financial Information: Bank account details, e-wallet account information, payment method preferences, transaction history
• Verification Documents: Government-issued ID (Indonesian KTP or passport), proof of address (utility bills, bank statements), selfie photographs for identity verification
• Communication Content: Messages sent to customer support via live chat, email, WhatsApp, or phone, including complaint details and inquiry content
• Survey and Feedback Data: Responses to customer satisfaction surveys, feedback forms, and promotional preference selections

2.2 Information Collected Automatically

When you access tali47 services, we automatically collect certain technical information through cookies, log files, and similar tracking technologies:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages viewed, games played, bets placed, bet amounts, win/loss records, session duration, click patterns, navigation paths through the Platform
• Location Data: Approximate geographic location derived from IP address (city, region, country) to ensure compliance with jurisdictional restrictions
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags used for authentication, security, analytics, and personalization
• Transaction Logs: Complete records of all deposits, withdrawals, bets, bonuses claimed, and Account balance changes with timestamps

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers, including:

• Payment Processors: Verification of payment method authenticity, transaction success/failure notifications, fraud detection alerts
• Identity Verification Services: Confirmation of government ID authenticity, age verification results, address validation, sanctions screening, politically exposed person (PEP) checks
• Fraud Prevention Services: Risk scoring, device fingerprinting, suspicious activity alerts, shared fraud databases
• Marketing Partners: If you arrived at tali47 through an affiliate or advertising campaign, we may receive anonymized referral information to track campaign effectiveness

3. How We Use Your Information

3.1 Account Management and Service Delivery

We use your personal information primarily to provide, maintain, and improve tali47 services:

• Creating and managing your Account, including authentication and login processes
• Processing deposits and withdrawals, maintaining Account balances, recording transaction history
• Enabling you to place bets on sports events, play casino games, participate in togel (lottery) draws, and access all Platform features
• Calculating winnings, distributing payouts, applying bonus terms, and settling bet outcomes
• Providing customer support and responding to your inquiries, complaints, and technical issues
• Verifying your identity, age (21+ requirement), and payment methods through KYC procedures
• Monitoring Platform performance, diagnosing technical problems, and maintaining system security

3.2 Legal Compliance and Security

We process your data to comply with legal obligations and protect the integrity of our Platform:

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling by verifying all users are 21 years of age or older
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, and other prohibited activities
• Investigating disputes, bet irregularities, and Terms and Conditions violations
• Maintaining records for regulatory audits, tax reporting, and legal proceedings
• Responding to lawful requests from government authorities, courts, and law enforcement agencies
• Implementing Responsible Gaming measures, including self-exclusion management, deposit limit enforcement, and problem gambling intervention

3.3 Marketing and Communications

With your consent, we use your contact information for promotional purposes:

• Sending promotional emails about new games, special bonuses, tournaments, and exclusive offers
• Delivering SMS or push notifications about time-sensitive promotions, account updates, or withdrawal confirmations
• Personalizing marketing messages based on your gaming preferences, bet history, and previous interactions with promotions
• Conducting customer satisfaction surveys and feedback requests to improve our services

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your notification preferences in Account settings, or contacting customer support. Even if you opt out of marketing, we will still send essential transactional communications such as deposit confirmations, withdrawal notifications, and important Account updates.

3.4 Analytics and Improvement

We analyze usage data to enhance Platform performance and user experience:

• Understanding which games and features are most popular among Indonesian players
• Identifying technical issues, bugs, or areas where users experience difficulties
• Optimizing Platform speed, mobile responsiveness, and payment processing efficiency
• Developing new games, betting markets, and features based on user preferences
• Testing variations of Platform design, promotional offers, and user interface elements through A/B testing
• Generating anonymized, aggregated statistics for business reporting (no individual users are identifiable in these reports)

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR) and equivalent data protection laws, we must have a lawful basis for processing your personal data. tali47 relies on the following legal bases:

Legal Basis	Purpose of Processing
Contractual Necessity	Processing necessary to perform our contract with you (Terms and Conditions), including account management, payment processing, bet settlement, and customer support.
Legal Obligation	Processing required to comply with laws and regulations, including KYC/AML requirements, age verification, tax reporting, regulatory audits, and responses to lawful government requests.
Legitimate Interests	Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, analytics, Platform improvement, and internal record-keeping, balanced against your privacy rights.
Consent	Processing based on your explicit consent, including marketing communications, personalized promotions, and optional data collection such as surveys. You may withdraw consent at any time.

5. How We Share Your Information

5.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating the Platform. These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize:

• Payment Processors: Banks, e-wallet providers, and payment gateway operators process deposits and withdrawals on our behalf. We share your financial information only to the extent necessary to complete transactions.
• Identity Verification Services: Third-party KYC/AML providers verify your identity documents, perform age checks, and screen against sanctions lists.
• Cloud Hosting Providers: Our Platform and databases are hosted on secure cloud infrastructure. Hosting providers have access to encrypted data but cannot access unencrypted personal information.
• Customer Support Tools: We use customer relationship management (CRM) software and live chat platforms to manage support tickets and communications.
• Analytics Services: We use analytics platforms (such as Google Analytics) to understand user behavior. These services may collect anonymized or pseudonymized data.
• Marketing Platforms: Email marketing services and SMS providers help us send promotional communications to users who have opted in.
• Game Providers: When you play games from third-party studios, basic account information may be shared to enable game access and track your play history.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, regulators, and law enforcement when legally required or necessary to protect our rights:

• Responding to court orders, subpoenas, search warrants, or other lawful requests from government authorities
• Complying with regulatory audits, investigations, or reporting requirements imposed by gambling regulators
• Preventing, detecting, or investigating fraud, money laundering, or other illegal activities
• Protecting the safety, rights, or property of tali47, our users, or the public
• Enforcing our Terms and Conditions, including debt collection or legal proceedings against users who violate our policies

5.3 Business Transfers

If tali47 is involved in a merger, acquisition, asset sale, bankruptcy, or similar business transaction, your personal information may be transferred to the acquiring entity. We will notify you via email and prominently display a notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

5.4 No Sale of Personal Data

tali47 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not allow third-party advertisers to collect your information through our Platform. Any sharing of data with partners is strictly limited to the purposes described in this Privacy Policy and is governed by contractual data protection agreements.

6. Data Security and Protection Measures

tali47 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (256-bit encryption).
• Database Encryption: Personal information stored in our databases is encrypted both at rest and in transit using advanced encryption standards (AES-256).
• Secure Password Storage: User passwords are hashed using bcrypt or similar one-way hashing algorithms with salt. Even tali47 employees cannot view your actual password.
• Firewalls and Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS protection.
• Regular Security Audits: We conduct quarterly penetration testing and vulnerability assessments performed by independent security firms.
• Secure Development Practices: Our developers follow secure coding guidelines and conduct code reviews to prevent security vulnerabilities.

6.2 Organizational Safeguards

• Access Controls: Personal data is accessible only to authorized tali47 employees and contractors who need the information to perform their job duties. Access is granted based on the principle of least privilege.
• Employee Training: All staff members undergo mandatory data protection and privacy training upon hire and annually thereafter.
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements requiring them to protect user data and prohibiting unauthorized disclosure.
• Data Minimization: We collect only the personal information necessary to provide our services and delete data that is no longer needed.
• Incident Response Plan: We maintain a data breach response plan outlining procedures for detecting, investigating, and responding to security incidents.

6.3 Your Security Responsibilities

While we implement strong security measures, you also play a role in protecting your Account:

• Choose a strong, unique password and do not reuse passwords from other websites
• Never share your password with anyone, including tali47 staff (we will never ask for your password)
• Log out of your Account when using shared or public computers
• Enable two-factor authentication if available in your Account settings
• Immediately notify us if you suspect unauthorized access to your Account
• Keep your registered email address and phone number secure, as these are used for Account recovery

7. Data Retention

tali47 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the entire duration your Account remains open and active.
• Closed Accounts: After Account closure, we retain identification documents, transaction records, and bet history for 7 years to comply with financial record-keeping regulations, AML laws, and potential legal claims.
• Self-Excluded Accounts: For users who self-exclude, we retain identity information permanently to prevent re-registration and ensure the exclusion remains effective.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list indefinitely to ensure we do not inadvertently contact you again.
• Customer Support Records: Support chat logs, email correspondence, and complaint records are retained for 3 years for quality assurance and training purposes.
• Security and Fraud Logs: Access logs, IP addresses, and security incident records are retained for 2 years for security monitoring and investigation purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection laws. Anonymized data (data that cannot be linked back to you) may be retained indefinitely for statistical analysis and business intelligence.

8. Your Privacy Rights

Under GDPR, Indonesian data protection laws, and other applicable privacy regulations, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This includes your Account details, transaction history, bet records, and communications with customer support. To exercise this right, submit a written request to our Data Protection Officer. We will provide the information within 30 days in a commonly used electronic format.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your Account settings. For information that cannot be self-edited (such as name or date of birth), contact customer support with supporting documentation.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose it was collected or you withdraw consent for processing based on consent. However, we may be legally required to retain certain information for regulatory compliance, even if you request deletion. We will inform you if legal obligations prevent full deletion.

8.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests. During the restriction period, we will store the data but not actively use it except with your consent or for legal claims.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider. This right applies to data you provided to us based on consent or contract performance.

8.6 Right to Object

You may object to processing of your personal data based on our legitimate interests. If you object, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims. You have an absolute right to object to direct marketing at any time.

8.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can withdraw consent for marketing communications by clicking unsubscribe links in emails or adjusting Account settings.

8.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Indonesia, the supervisory authority is the Ministry of Communication and Informatics. For EU residents, you may contact your local data protection authority.

To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 10 below. We will respond to all requests within 30 days and will not charge a fee unless your request is manifestly unfounded or excessive.

9. Cookies and Tracking Technologies

tali47 uses cookies and similar tracking technologies to provide, secure, and improve our services. A cookie is a small text file stored on your device that allows us to recognize your browser and remember information about your visit. We use the following types of cookies:

9.1 Essential Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled. They enable core functionality such as logging in, maintaining session state, security features, and payment processing. Without these cookies, the Platform would not work properly.

9.2 Performance and Analytics Cookies

These cookies collect information about how you use the Platform, such as which pages you visit, how long you stay, and any errors you encounter. This data helps us improve Platform performance and user experience. The information collected is typically anonymized and aggregated.

9.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language preference, display settings, and login information (if you select "remember me"). These cookies improve your convenience but are not strictly necessary.

9.4 Marketing Cookies

With your consent, we use marketing cookies to deliver relevant advertisements and track the effectiveness of promotional campaigns. These cookies may be set by our advertising partners and can track your activity across multiple websites.

9.5 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. However, disabling cookies may prevent you from accessing certain features of the Platform and may require you to log in more frequently. To manage cookies:

• Use your browser's cookie settings to block or delete cookies
• Adjust your preferences in the cookie consent banner when you first visit tali47
• Visit your browser's help pages for specific instructions (Chrome, Firefox, Safari, Edge each have different procedures)

10. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

When contacting us about privacy matters, please provide your full name, Account username, and a detailed description of your request. For security purposes, we may ask you to verify your identity before responding to access, deletion, or correction requests.

11. Children's Privacy

tali47 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated Account.

If you are a parent or guardian and believe your child has provided personal information to tali47, please contact us immediately at [email protected]. We take underage gambling prevention seriously and cooperate with parents and authorities to ensure minors do not access our Platform.

12. International Data Transfers

tali47 primarily serves Indonesian residents, but our Platform infrastructure, service providers, and business partners may be located in countries outside Indonesia. When we transfer your personal data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by the European Commission for transfers to countries without adequate data protection laws
• Binding corporate rules for transfers within our corporate group
• Certification under approved data protection frameworks
• Your explicit consent for specific transfers

By using tali47 services, you acknowledge and consent to the transfer of your personal information to countries that may have different data protection standards than Indonesia, provided that we implement appropriate safeguards as described above.

13. Changes to This Privacy Policy

tali47 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Platform when you next log in

If changes significantly affect how we use your personal information or your privacy rights, we may require you to explicitly accept the new Privacy Policy before continuing to use tali47 services. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Continued use of tali47 services after changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with changes, you must stop using the Platform and may request Account closure.

14. Conclusion

tali47 is committed to maintaining the highest standards of data protection and privacy. We recognize that your personal information is sensitive and valuable, and we take our responsibility to protect it seriously. This Privacy Policy is designed to be transparent about our practices and empower you to make informed decisions about your data.

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer using the contact information provided above. Thank you for trusting tali47 with your personal information.